Terms & Conditions
The “Company” is Homestead Garden Rooms, trading under Homestead Timber Buildings.
The “Customer” is the person, firm or company who purchases the product or services from the Company.
Homestead Timber Buildings, Homestead Construction, Homestead Electrical and Homestead Plumbing are all trading names and or divisions of Homestead Garden Rooms.
Application of these Terms & Conditions
It is considered that any customer entering in to an agreement with Homestead Garden Rooms is in acceptance of these terms and conditions. The customer is responsible for obtaining a copy of these terms and conditions for their reference.
Homestead Garden Rooms reserves the right to amend these terms and conditions at any time.
No variations of these terms and conditions shall be of any effect unless agreed by the Company in writing.
If any part of this Agreement is declared unenforceable or invalid, the remainder will continue to be valid and enforceable.
The contract shall in all respects be construed and operated as an English contract governed by English law and any dispute arising out of, or in connection herewith, shall be referred to the English courts.
The company website, brochure serve as a guide only and do not form part of any contract.
Company design elevation drawings when approved and signed by the customer are deemed contractual and any amendment after signing will be at chargeable rate.
The company make every effort to be as accurate as possible however precise measurements indicated on our website, in our brochures and on any order documentation are subject to reasonable levels of tolerance.
The company reserves the right to alter specifications without prior notice. Changes to product specification are rare and reasons for doing so may include, but are not limited to, improving general quality or efficiency of the product, because the material is no longer available to the company or for drastic changes in material costs. The company will always endeavour to inform the customer when any significant specifications are to be amended.
All prices stated on the company’s website and literature includes VAT at the current rate.
Homestead Garden rooms adhere to a transparent pricing policy; no discounts other than those advertised on our website and/or in our Showroom at the time of order will be applied. Only one offer can be applied per customer per sale.
Once the customer places an order and the 50% deposit is received, a sales confirmation will be issued and the price stated will remain fixed.
To confirm an order 50% deposit is required upon placing the order and balance is due on day of completion.
Final payment of the outstanding balance is due strictly on or before the final day of installation.
The 50% deposit is only refundable in the unlikely event that planning permission is not granted.
If additional minor works (i.e. painting, electrics, trimming) or any remedial action is required after the main installation, a proportionate retention (reflecting the cost of outstanding work) is agreed between Homestead Garden Rooms and the customer until the outstanding works are completed to satisfaction.
Any outstanding balance may be paid by bank transfer (copy of transaction required) or by debit or credit card, unless other arrangements are made. If paying by cheque, it must be handed to the install team on the day of completion (cheques must be made payable to Homestead Garden Rooms). All goods remain the property of the company until the final balance is paid for in full and funds are cleared.
No order shall be deemed accepted by Homestead Garden Rooms until it has confirmed its acceptance of the completed and signed order form.
As all Products designed and manufactured by Homestead Garden Rooms are designed and manufactured to order, to customer specifications, they are exempt from cancellation rights.
Homestead Garden Rooms offer a service to act as agents on behalf of the customer to complete all required documents to obtain planning permission if required.
In order to commence planning application the order deposit must be paid to secure position in production.
If for any reason the planning application is not granted the 50% deposit less admin costs will be refunded in full.
All orders accepted and promises of despatch are given conditionally upon us being able to secure the necessary labour, materials and transport, and without responsibility for delays arising through strikes, lockouts, trade disputes, uncertainties or manufacture, fire, accident, Act of God, civil disturbance, Government restrictions or enactment of any kind or any other causes whatsoever beyond our control, while all reasonable efforts will be made to comply with the quoted anticipated delivery date (if any), time will not be regarded as being of the essence of the contract.
The company cannot be held liable for any loss, damages, charges or expenses incurred by the customer as the direct or indirect result of any delay in the delivery, installation or completion of an order. The company will not be held financially liable for return visits that may be required for any rectification works to the building.
Any time frames given to the customer to suggest the duration of an installation are an estimate only and do not form part of any contract. The company will not guarantee to complete the installation of a building by any specified date or time.
Work on site
The customer is responsible for preparing the site as per the written notes on their Sales Order and any discussion that takes place with the Site Surveyor at the time of sale.
The customer is responsible for providing all necessary parking permits, access and permissions in advance of the base and building installation dates. Access to electricity and water is required on site.
In accordance with the Site Preparation Notes all sites/bases must be level with correct drainage in place, a clearance of no less than 400mm is required in addition to the external dimensions of the building to allow construction.
Failure to complete the necessary preparations may result in a delay or, in certain circumstances, cancellation of the installation schedule. A minimum charge of £500 will be incurred if the customer has not carried out the necessary preparations as per clauses above.
Whilst every care is taken to avoid any reasonable damage to the Customer’s property, Homestead Garden Rooms cannot be held liable for damage caused by the installation teams.
The company reserves the right to withdraw its employees or designated contractors from site where they deem the working conditions to be unsafe in accordance with current Health and Safety Regulations. In such cases the company will discuss any necessary changes to the working environment/conditions with the customer which must be carried out before works can continue.
All materials delivered to site address are at the sole risk of the Customer and in the event of any of the same being damaged, destroyed or stolen Homestead Garden Rooms shall not be held liable.
Fire Risk Exemption
Notwithstanding anything contained in above clause hereof the Customer shall be solely responsible for all loss or damage to the contract works arising from fire however caused including unfixed materials left on site.
All installation personnel have been trained and briefed on safe working practices including use of PPE (Personal Protective Equipment) in accordance with current Health and Safety regulations. If a full Risk Assessment and/or Method Statement are required by a customer 6 weeks’ notice must be given and charges may apply based on the level of compliance required.
Homestead Garden Rooms are covered by liability insurance up to £10million. Full details are available on request.
The customer must be present on the base date and is responsible for confirming the location of the base prior to construction. Once this position has been confirmed and base constructed the position cannot be changed. The customer should consider any areas surrounding the building that may be obstructed or restrict access to openings on or around the garden room.
If an existing base has been used e.g. concrete slab, Homestead Garden Rooms cannot be held liable for subsidence or settlement issues.
Spoils created by the base team will not be removed from site unless agreed in writing prior to the works commencing.
The Company will not be held liable for any issues with regards to the height of the building if the customer has not levelled the site/ground in accordance with the Site Preparation Notes or elevation drawing.
A Part P certificate will only be supplied where Homestead Garden Rooms completes a full external connection of power and will only be supplied to the customer once the final balance has been paid in full. The certificate can take up to 21 days to process. Where a full connection has not been made, readings are available on request. It is the responsibility of the certified electrician completing the full connection to certify the electrical works.
Every effort is made to provide an accurate quotation for electrical works, however the inspection of the customer’s own armoured cable and consumer unit is only visual and is based on the assumption that the customer’s electrics comply with current building regulations. It is the customer’s responsibility to ensure that the cable is fit for purpose. Quotes given at the point of sale are estimates only and do not act as confirmation of the cable being suitable. Homestead Garden Rooms cannot be held liable should the cable prove to be unsuitable or inadequate.
Homestead Garden Rooms reserves the right to refuse to complete electrical work or to apply additional charges where a connection is not possible with the current power source/consumer unit. The customer will be informed and quoted prior to any necessary additional works being carried out.
Where Homestead Garden Rooms are to complete a connection of an existing cable or of a cable to be supplied by the customer, it is the customer’s responsibility to run the cable from the main fuse board in the house to the garden room site. The customer must ensure that there is an excess of at least 10 metres of cable reaching the site. Unless otherwise stated on the customer’s Sales Order, Homestead Garden Rooms will not complete any of the works to run the cable, this includes clipping the cable to any boundary/wall/fence. Should the customer request that such work is completed additional charges will apply.
The company reserves the right to make any changes to electrical product specification or services they deem necessary to ensure safety compliance. The customer will be made aware of any such requirements and cost implications before the relevant works are carried out.
Homestead Garden Rooms are covered by a 5 year warranty, which is activated once the final balance is paid in full. The terms of your warranty are as follows:
Design and manufacturing faults to the structure of the building
Internal misting in double glazing
Door and window hinges and locks
No guarantee will be made by Homestead Garden Rooms against the effects of weather exposure on the colour of the external cladding. It is recommended that the external colour is repainted every 5 years. Cedar will naturally fade and silver over time, it is recommended that that any cedar on the Homestead Garden Rooms is treated by the customer within 1 month of installation and every 6 months thereafter to preserve its original colour.
If the customer is deemed to be responsible for any faults to the building, all costs associated with remedial works will be charged to the customer.
Nothing contained in these Conditions shall be construed so as to limit or exclude the liability of the Company for death or personal injury as a result of the Company’s negligence or that of its employees or agents.
Third Party Liability
We shall not be liable for any claim whether brought against the Customer or against us either under any statute or at common law by any person arising from any cause other than our negligence or that of our employees and the Customers shall indemnify us against such a claim and the cost of any legal proceedings.
Compliance with Law & Government regulations
Acceptance of this tender constitutes a warranty and representation by the Customer that he has applicable Statute Order in Council Regulations or Direction-by-Law or other lawful requirements or instruction, whether of the Government or any other local or other lawful authority and in particular that he has lawfully obtained necessary license, permit or authority that may be required in connection with the work.
Acceptance by us of this order is conditional on acceptance by the purchaser of the above conditions of sale which shall prevail over any inconsistent terms or conditions referred to in the purchaser’s order or in correspondence or elsewhere unless alterations are specifically agreed to in writing. The above conditions shall apply not only to this tender (if accepted) but to all orders subsequently placed with us by or on behalf of the same Customer in connection with the same work unless otherwise agreed in writing.